12 tech and CX trends for airlines and airports in 2025 [Video]

The beginning of a new year brings with it an opportunity, coinciding with the recent CES 2025, to take a look at the trends, as well as the new and emerging technologies, which will shape the air transport industry over the next 12 months and beyond. This year, our list features 12 trends that will play a crucial role in improving passenger experiences and enhancing business performance. We explore everything from robotics, automation and Artificial Intelligence to biometrics and digital identity, immersive technologies, sustainability, and more.

Robotics and automation

A continuing and overriding trend this year and beyond will be the increasing implementation of automation and robotics, which are redefining efficiency and reliability across aviation operations. On the ground, robotics has revolutionised baggage handling, aircraft …