The gap between AI expectations and outcomes in the workplace are wide [Video]

No employee will choose to learn how to use a technology they are told is taking their job.  

Despite companies’ high expectations for productivity gains from generative AI technology, workers are finding far different results when those tools are added to their jobs. Nearly all of C-suite leaders — 96% — polled in an Upwork Research Institute study in July said they expect the use of gen AI tools to increase their company’s overall productivity levels. 

However, less than half — 47% — of employees using gen AI tools say that they have no idea how to achieve the productivity gains their employers are expecting, according to the study. More than 75% of employees said gen AI tools have even decreased their productivity and added to their workload. 

Meanwhile, companies are also increasing their spending on new AI tools. Forty-four percent of companies said artificial intelligence is the single-largest technology spending budget item for …