CX Quick Take: Creating a continuous improvement feedback loop for customer experience [Video]

Host Mark Slatin talks with Guy Shalom, CEO, plus Yoad Rashti and Boaz Katan from Glassix about creating a continuous improvement feedback loop for customer experience on the latest episode of The Delighted Customers with Mark Slatin #podcast.

The episode features Glassix, an AI-driven tech company that utilizes AI to enhance customer experience. Originating from the CEO’s personal challenge of having deaf parents, Glassix developed the Glassix platform to improve communication experiences. Glassix focuses on digital channels, conversations, and messaging to help businesses effectively communicate with customers across platforms like Facebook Messenger, WhatsApp, and more. By integrating AI, Glassix provides conversation summaries, chatbot AI answers, and agent suggestions, ultimately enhancing both employee and customer experiences.

The use of AI in Glassix not only streamlines processes and boosts efficiency but also elevates the overall customer experience. Through analyzing conversations, extracting questions and answers, and integrating customer information into AI models, Glassix delivers personalized and efficient responses to customers. This level of personalization and efficiency leads to increased customer satisfaction and employee morale, ultimately fostering loyalty and advocacy.

#CX #customerexperience #customerloyalty #customerservice #CXstrategy #CXPA #NPS #CSAT #customers #EX #employeeexperience #employeeengagement #customercentricity #CXleadership #customerservicetraining #customerexperiencemanagement #employeeexperience

According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.