We were losing 26,000 to shoplifters each year until we made one change | Tech News [Video]

Ping!

Another video popped up on our phones.

Our hearts sank, and we thought ‘not again’ – while simultaneously feeling grateful to have the video at all.

It was 8:00pm on 24 September 2023. We were at home in Tenby, West Wales, and we were looking at the third video that day of the same two men shoplifting alcohol from our convenience shop.

It was a video we had thanks to AI. But technology never used to be at the forefront of our business.

We took over Tenby Post Office in 2015, and quickly added a convenience shop. In 2020, we moved to a new location up the road, and purpose-built a joint convenience shop and post office.

We now employ 14 people and we sell food, alcohol, stationery, magazines, cards and lots of local produce, like traditional Welsh cakes.

It’s incredibly hard work, but it’s very rewarding, too. Customers send us gifts and …