Ryanair being probed on passenger ID verification requests following complaints over use of facial recognition tech [Video]

THE Data Protection Commission (DPC) has opened an inquiry into Ryanair’s processing of personal data as part of the verification procedure for customers who book flights on third party websites or online travel agents.

The DPC said it has received a number of complaints regarding Ryanair’s practice of requesting additional ID verification from customers who do not book tickets directly on the airline’s website.

The verification methods may include facial recognition technology.

Graham Doyle, deputy commissioner at the DPC, said: “The DPC has received numerous complaints from Ryanair customers across the EU/EEA who after booking their flights were subsequently required to undergo a verification process.

“The verification methods used by Ryanair included the use of facial recognition technology using customers’ biometric data.

“This inquiry will consider whether Ryanair’s use of its verification methods complies with the GDPR.”

The decision to conduct the inquiry under Section 110 of the …