Direct from the Dealer: Bush Auto Place Boosts Productivity and Customer Experience with Impel [Video]

Bush Auto Place and Impel AI are working together to streamline and elevate the customer experience. Branden Young, the General Sales Manager, shares insights on how integrating AI into sales and customer service processes not only improves efficiency but also delivers personalized attention to each customer. Learn about the significant benefits of partnering with Impel to streamline operations, reduce labor costs, and foster long-term customer relationships. Branden discusses several benefits of Automotive AI, including how his team solely focuses on high-value customer interactions now that Impel AI handles lead management activities and brings more ready-to-buy customers to the showroom than ever.

00:00 Introduction to AI in the Customer Experience
00:09 Meet Branden Young
00:14 The Role of AI in Daily Operations
00:20 Enhancing Customer Service with AI for car dealerships
00:42 Efficiency and Quality with AI for car dealerships
01:15 High-Value Appointments and Sales
01:34 Seamless Customer Journey
01:41 Conclusion: Partnering with Impel