Pia Launches AI-Led Automation Features to Speed Up Help Desk Resolutions and Maximize Revenue for MSPs | PR Newswire [Video]

Available now for early adopters with full rollout mid-December

, /PRNewswire/ — Pia, the leading AI-led help desk automation platform for managed service providers (MSPs), is introducing a comprehensive set of new features designed to address critical pain points of MSP help desk operations. These innovations — AI-powered AutoTriage, AutoStart, Auto Time Logging, Auto Close, a new auto-reply feature in SmartForms, and a streamlined Integration Experience — elevate service desk efficiency, reduce operational costs, and ensure a consistent service delivery experience. Early adopters can access these features now, with general availability expected by mid-December.

AI-Driven Ticket Handling: Faster Ticket Closures, Less Burden on Technicians 

MSPs are increasingly challenged by the growing volume of service tickets, which are increasingly nuanced. To maintain efficient, high-quality service while minimizing human error, advanced automation tools are essential. Pia’s AI-driven feature, AutoTriage, addresses this by intelligently reading and interpreting each ticket, then automatically categorizing and rerouting them based on specific client requirements. This automation significantly increases the …