Off Script: Imagining the next era of customer service [Video]

AI is revolutionizing customer service as we know it, and businesses that seize this moment will lead the charge into the future.

Let’s put it this way: when we first got into this business in 2011, online customer service wasn’t exactly thrilling. The landscape was a bit stagnant, there was very little energy, and plenty of companies treated customer service as an afterthought.

But everything changed with the arrival of ChatGPT in late 2022. Advances in generative AI technology have unlocked a world of possibilities for customer service – and with them, significant challenges.

“Some say predicting the future is a fool’s errand, but we believe innovation thrives on imagination”

We knew it was crucial to address this head-on, so earlier this year, we launched Off Script, a series of candid conversations with Intercom leaders about this extraordinary shift driven by AI.

Some say predicting the future is a fool’s errand, …