Winning The Drum Awards for B2B in the Content category was Brand Impact Group and client Pegasystems for a campaign called ‘Therapy’. Here is the award-winning case study.
Pegasystems has a great story to tell the banking sector – the problem was that they weren’t really telling it. Banks have a huge opportunity to improve how they communicate with their customers on what, for many, is their biggest source of concern – their finances. However, very few actually succeed at this, causing friction, negativity, mistrust and, in some cases, resulting in the relationship breaking down altogether and the customer leaving.
This is an all-too-true scenario in life as well as banking, which was the basis for the creative inspiration – to playfully align some of the relationship frustrations in life with those occurring between a corporation and its customer, cutting through to the human emotions of how difficult things can …