Contact Center Market to Grow by USD 208.2 Billion from 2024-2028, as Cloud-Based Solutions Drive Revenue with AI Redefining the Market Landscape – Technavio | PR Newswire [Video]

NEW YORK, Nov. 11, 2024 /PRNewswire/ — Report with market evolution powered by AI – The global contact center market size is estimated to grow by USD 208.2 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of over 10.7% during the forecast period. Rising adoption of cloud-based contact centers is driving market growth, with a trend towards integration of chatbots for better turnaround times. However, inability to achieve an asa poses a challenge.Key market players include 8×8 Inc., ALE International, Alphabet Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Atos SE, Avaya LLC, Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp., NEC Corp., NICE Ltd., SAP SE, Vocalcom Group, Vonage Holdings Corp., Zendesk Inc., and ZTE Corp..

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