Beyond the AI hype: Understanding technological transformation with Benedict Evans [Video]

AI is kind of a big deal, we can all agree. But how revolutionary is it, really?

Discussions about AI often lie in the extremes – from utopian promises to doomsday scenarios. But let’s face it: we’re famously terrible at predicting the future, and there are plenty of pressing questions to tackle in the present.

At our inaugural AI customer service summit, Pioneer, we invited the renowned tech analyst Benedict Evans to separate the signal from the noise.

“Where do our predictive patterns fall down when faced with a technology as genuinely novel as LLMs?”

Evans takes us on a journey through the technological transformations of the past and how the biggest changes often come in unexpected ways.

He explores some big questions: How can we identify the artificial intelligence reality amid all the artificially inflated hype? How does the arrival of AI echo historical technological innovations, and how does it differ? Where do our predictive patterns fall down when faced with a technology …