Global Technology Solutions, Inc. (GTS) Enhances Contact Center Transformation with AWS Cloud Migration Solutions | PR Newswire [Video]

, /PRNewswire/ — Global Technology Solutions, Inc. (GTS), a force in revolutionizing customer experience (CX) and crafting AI-driven cloud solutions, is reshaping the contact center landscape through advanced AWS cloud migration strategies. By moving away from “lift-and-shift” models, GTS shepherds contact centers into the modern age with scalable, cloud-native solutions that redefine efficiency, innovation, and customer satisfaction.

GTS transforms contact centers with AWS solutions, ensuring scalability, efficiency, and enhanced customer satisfaction.

Revolutionizing Contact Center Operations

As contact centers increasingly adopt cloud technologies, migrating to the AWS cloud presents an opportunity for scalability, cost reduction, and improved customer experiences. However, many organizations fall into the trap of simply replicating their existing infrastructure, which leads to inefficiencies. GTS changes that narrative by leveraging AWS’s full suite of cloud-native services to deliver customized migration strategies that align with the unique needs of contact centers.

“Our approach is more than a simple migration to the cloud,” explains David Constantino, Principal Cloud Solution Architect at GTS. “We …