C1 Edge Research Reveals 99% of Organizations Are Accelerating Generative AI Adoption to Enhance Employee and Customer Experiences | PR Newswire [Video]

, /PRNewswire/ — C1, a global technology solution provider focused on elevating connected human experiences, today published a comprehensive report titled The Era of AI-Powered Connected Human Experience is Underway. The report details how organizations across multiple industries are rapidly integrating generative AI to improve automation, create new products and services, software development, and collaboration.

The report features insights from more than 500 decision-makers in sectors including finance, healthcare, education, and manufacturing, underscoring the broad role AI already is playing in modern business strategy.

Key findings reveal a sweeping adoption of generative AI:

• 100% of organizations surveyed are establishing new KPIs to monitor generative AI applications, with a focus on improved interaction quality.
• 99% have accelerated AI adoption plans, with 51% of leaders significantly expediting AI integration across their operations.
• 80% of organizations view generative AI as essential for enhancing employee collaboration and the quality of work.
• 76% of organizations see AI as integral to elevating customer interaction quality and experience.

Generative AI has become an important …