Travel company accused of charging customers extra fees after booking WSOC TV [Video]

CHARLOTTE — It’s important to do your research when booking a trip through a travel company.

Recently, a company has been accused of offering deals to customers and then trying to squeeze more money out of them.

Action 9′s Jason Stoogenke delved into why the Better Business Bureau has issued an alert about this.

Flight Mover is a travel website that boasts about its low airfares and customer service. This is what attracted customers, like Joe Ferrazza.

“I found this company and was like, ‘Oh, these ticket prices look great,’” Ferrazza said.

Ferrazza said his round-trip airfare for a trip from New York to Cincinnati during the Christmas holiday was advised at being just over $300, so he booked it.

“I went to purchase the ticket and received an email a few minutes later that I needed to call this company, which I then did,” Ferrazza elaborated.

He said that …