CRM Trends and Customer Engagement | w/ Thomas Wieberneit [Video]

CRM trends are reshaping how businesses approach customer engagement.

Modern CRMs are moving beyond traditional data management to focus on delivering personalized, omnichannel experiences that build stronger customer relationships.

Artificial intelligence and machine learning are key drivers of this shift, enabling predictive analytics, automated workflows, and real-time insights to enhance customer interactions.

As businesses prioritize deeper engagement, CRMs are increasingly integrating with social media, messaging platforms, and collaboration tools to meet customers where they are, ensuring a seamless and connected experience across every touchpoint.

In this episode, Sam Gupta sits down with Thomas Wieberneit,
CEO, aheadCRM, in a live LinkedIn session and discusses CRM Trends and Customer Engagement.

Watch the live stream on:
👀 LinkedIn: lnkd.in/gvw2ZhY
👀 YouTube: lnkd.in/gFvmR6w

You can check these sessions as audio podcasts on the following platforms. Subscribe today!
🎧 Apple: t.ly/boU5
🎧 Spotify: spot.fi/39pCOFr
🎧 Google: t.ly/i56A

Have questions? They can be reached at:
Sam Gupta: linkedin.com/in/samguptausa/
Thomas Wieberneit: linkedin.com/in/thomaswieberneit/

#Cx #CRM #WBSRocks