Have we reached the end of too expensive for enterprise software? [Video]

In the not-too-distant future, genAI will make possible features that were previously either impossible or simply too expensive in the world of enterprise software.

Credit: Robert Glaser

Generative artificial intelligence (genAI) and in particular large language models (LLMs) are changing the way companies develop and deliver software. What began with chatbots and simple automation tools is developing into something far more powerful – AI systems that are deeply integrated into software architectures and influence everything from backend processes to user interfaces. An overview. 

The chatbot wave: A short-term trend 

Companies are currently focusing on developing chatbots and customized GPTs for various problems. These AI-based tools are particularly useful in two areas: making internal knowledge accessible and automating customer service. Chatbots are used to build response systems that give employees quick access to extensive internal knowledge bases, breaking down information silos. 

While useful, these tools offer diminishing value due to a lack of innovation or …