Is Retail Falling Behind? How AI & Data are Transforming the Customer Journey [Video]

In this discussion, we explore whether retailers are behind in adopting cutting-edge technologies like AI and automation. Jason and Sam discuss how data management and personalisation are key to driving customer experience improvements. Discover how cloud technology, self-service tools, and channel diversification can revolutionise the retail industry.

Learn why getting the basics right is essential before adopting advanced solutions, and how fixing customer pain points can lead to significant business value.

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