Top 20 Benefits of AI Chatbot in 2025 [Video]

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If you think chatbots are a recent outcome of GenAI and ML advancements, think again! Chatbots date back to the 1960s with Eliza, one of the first programs created by Joseph Weizenbaum. These early rule-based systems detected keywords and provided predefined responses.

Stepping into 2025, the world is revolutionizing with artificial intelligence, bringing automation to every corner of business. AI-powered chatbots have been integral to innovations that have transformed customer support services, adding automation and delivering insights or data. But what are the benefits of using AI chatbots? They ensure 24/7 availability, cut expenses by automating repetitive tasks, enhance scalability by handling multiple queries simultaneously, and continuously improve through Natural Language Processing (NLP) and Machine Learning (ML), learning from valuable inputs to deliver better responses over time.

Extended use of AI bots in the customer service industry scale-up that ends up saving almost 30% of operational costs and answering 80%of routine …