As artificial intelligence, machine learning and robotic process automation continue to gain steam when it comes to the automation of complex business processes, they are setting the stage for an agentic future.
This is because RPA is enabling the transition of manual and repetitive tasks into more autonomous and intelligent processes, fostering enhanced human creativity and problem-solving solutions, as evidenced by the PricewaterhouseCoopers International Ltd. research on banking, according to Amit Kumar (pictured, left), strategic sales and field chief information officer at UiPath Inc.
“This is a journey that we have lived with. Most of the banks who have been part of the survey, which is they first started with RPA, they scaled it to all the business units, to all their core processors,” Kumar said. “Then they started deploying intelligent document processing to take care of the unstructured data. They’re beginning to use new gen AI experiences like Autopilot and that bodes well for the agentic future that we are …