Artificial intelligence is driving a new wave of automation, moving beyond robotic process automation to more sophisticated AI agents for automation.
These agents offer dynamic, adaptable workflows capable of managing both structured and unstructured decision-making processes. While bots continue to handle rules-based tasks, AI agents are stepping in to manage more complex, probabilistic decisions, enhancing operational efficiency, according to Andy Thurai (pictured), vice president and principal analyst of Constellation Research Inc. As businesses adapt to this next phase, industry leaders are increasingly focusing on multimodal AI systems that balance human-machine collaboration, ushering in a transformative era for enterprise workflows.
“It is easy to automate and to automation of a robot and then leave it at that point,” Thurai said, vice president and principal analyst of Constellation Research Inc. “Now, for the first time ever, the probabilistic decision-making engines are making its way into the enterprise. When you put that in the automation scheme, it’s not just about …