AI could help scale humanitarian responses. But it could also have big downsides [Video]

NEW YORK – As the International Rescue Committee copes with dramatic increases in displaced people in recent years, the refugee aid organization has looked for efficiencies wherever it can — including using artificial intelligence.

Since 2015, the IRC has invested in Signpost — a portfolio of mobile apps and social media channels that answer questions in different languages for people in dangerous situations. The Signpost project, which includes many other organizations, has reached 18 million people so far, but IRC wants to significantly increase its reach by using AI tools.

Conflict, climate emergencies and economic hardship have driven up demand for humanitarian assistance, with more than 117 million people forcibly displaced in 2024, according to the United Nations refugee agency. As humanitarian organizations encounter more people in need, they are also facing enormous funding shortfalls. The turn to artificial intelligence technologies is in part driven by this massive gap between needs and resources.

To meet …