Artificial intelligence is at the forefront of shaking up industries, with AI workforce automation poised to transform how businesses operate.
While the promise of increased efficiency and innovation is clear, the challenges that come with integrating these technologies — such as ensuring governance, security and minimizing workforce disruptions — are just as significant, according to Craig Le Clair (pictured, right), vice president and principal analyst at Forrester Research Inc. As AI becomes more central to mission-critical tasks, companies are focusing on how to build robust automation systems that are resilient, reliable and trusted. This balance between advancing technology and addressing human impact is shaping the future of industries across the globe.
“A lot of the AI is helping with the human intent understanding,” Le Clair said. “It’s helping to reduce the friction between the applications and so forth. But without taking that human intent and doing something with it, getting something done, it …