Irish software and digital consulting company Ardanis Technologies is creating 20 new jobs to support Aileen, the company’s new AI solution.
Aileen is a generative solution developed for call or contact centres which will transform how they operate.
The new jobs, which will be created over the next 12 months, will include roles in sales, marketing, support, and innovative AI-driven technology.
Aileen is, say the company, designed to be intelligent, adaptable and can integrate into all existing systems used by call or contact centres.
It reduces work that would have in the past taken hours to mere seconds.
A key challenge for those centres is managing call volumes and other inbound requests such as email, which need to be routed to the correct agents for processing.
Aileen enables contact centres to fully automate this process, which frees up the agents to provide a better and quicker experience to their customers, while allowing them to focus on higher-value tasks.
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