AT&T introduces new guarantee to refund costs for outages [Video]

AT&T announced Wednesday morning a new promise to its customers.

Aiming to provide a new customer experience, AT&T introduced its AT&T Guarantee, which states that if a customer loses their phone service for more than an hour, the company will refund the cost of a day’s service.

It also applies if you lose fiber connectivity for 20 minutes.

AT&T shared this in their statement: “We know the frustration with phone/internet companies can run high and we’re looking to change that for your customers.”

For this plan to work, AT&T invested $750 million within four years. AT&T also said it would be the first and only carrier to carry out a guarantee for its wireless and fiber networks.

This announcement came right before severe winter weather was predicted starting Wednesday night.

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