CEO Jason Wells said he and his leadership team will not make excuses after taking 10 days to restore power to all the 2.2 million customers affected by Beryl.
“I take personal accountability for the areas where we fell short of our customers’ expectations,” CenterPoint CEO Jason Wells said. “Most importantly, I want to apologize to our customers for the frustration we caused. We will do better,” he said.
Wells said he and his leadership team will not make excuses after taking 10 days to restore power to all the 2.2 million customers affected by Beryl. He pledged to improve and “act with a sense of urgency” while Greater Houston is still in the middle of hurricane season.
Wells and three other executives outlined immediate, near-term, and long-term plans for improvements in resiliency, communication, and greater collaboration with emergency responders.
Company officials announced a new cloud-based outage tracker will go live on August 1, replacing the online tool that failed during the Derecho storm in …