CIOs face mounting pressure as AI costs and complexities threaten enterprise value [Video]

Spiraling costs and employee resistance are derailing AI success for CIOs, according to Gartner.

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CIOs are under increasing pressure to deliver meaningful returns from generative AI initiatives, yet spiraling costs and complex governance challenges are undermining their efforts, according to Gartner.

Despite AI’s potential to transform businesses, many senior technology leaders find themselves wrestling with unpredictable expenses, uneven productivity gains, and growing risks as AI adoption scales, Gartner said.

“Because of the relentless innovation happening in the tech vendor race, CIOs feel like they are always living the hype, while the reality of their AI outcomes race — how tough it is to get value — makes it feel like they are also in the trough,” Mary Mesaglio, distinguished VP analyst at Gartner said in a statement.

In a survey of 451 senior technology executives conducted by Gartner in mid-2024, a striking 57% of CIOs reported being tasked with leading AI strategies. However, unlocking the full value of AI remains elusive, …