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Personalization Strategies using AI

CIOs under pressure to deliver AI outcomes faster [Video]

Salesforce CIO Juan Perez has spoken with a lot of IT leaders of late. His big takeaway? C-suite expectations may be too hasty (and underinformed) to deliver meaningful AI value in a responsible manner.

Credit: Juan Perez / Salesforce

CIOs are under increasing pressure to generate business value from generative AI, but Salesforce CIO Juan Perez is among those IT leaders who believe such impatience from the C-suite could doom many projects.

“The explosion of AI has really put CIOs in the spotlight and placed the CIOs in the hot seat like never before,” says Perez, fresh off two industry events in which many of his CIO colleagues say they feel they are between a rock and a hard place. “It is really clear to me how CIOs and other tech executives from all kinds of organizations are being challenged as to how they can to move quicker, but also responsibly, with AI.”

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