CMSD says ‘Lets Talk’ is a great way for them to listen to you [Video]

The Cleveland Metropolitan School District has a new customer service platform to improve how they communicate with you and how you feel about that interaction. When you visit the district’s homepage, you see the orange tab on the right, “contact us.”

Once you click it, you’re using Let’s Talk, the district’s new customer service platform.

You can choose to interact with the AI-generated chatbot to get real-time feedback and information the district has sourced and preloaded. Or you can share a message via email with different prompts to help direct your inquiry.

“Once you submit a question in Let’s Talk, that dialogue gets routed to the right person and then the right person gets to respond back to you within 24 hours,” said Krista Coleman, K12 Insight chief customer officer.

Virginia-based K12 Insight said its software makes it easy for any student, employee, parent or guardian, or community member to …