Colo. county adds AI to reduce 911 wait times [Video]

By Julia EdingerGovernment Technology

JEFFERSON COUNTY, Colo. — Jeffcom 911, Colorado’s Jefferson County Communications Center, has adopted a new platform that leverages artificial intelligence (AI), which is expected to reduce call times and alleviate the workload of county staff.

For years, local governments have been exploring how AI can help fill staff shortages, especially in call centers.

According to Michael Brewer, deputy director of Jeffcom 911, the county was looking to transition from what he described as “the best technology the 1960s had to offer” to a cloud-based system that leverages AI technology to support next-generation 911 (NG911).

Technology partner Carbyne announced the deployment in a news release earlier this month. Implementation is currently underway and is expected to take about two months — transforming Jeffcom 911 operations in at least two ways.

It will enhance the capability of the emergency communication centers, allowing for quicker response times, said Brewer, who also expects the new platform to …