ARE YOU DELIVERING THE EXPERIENCE YOUR CUSTOMERS CRAVE?
Lexden’s Customer Experience Maturity Assessment (CEMA) provides a rigorous assessment of your organisation’s customer centric maturity. We identify strengths, weaknesses, and opportunities to help you:
Uncover Customer Experience challenges with a detailed evaluation across multiple dimensions
Prioritise improvements based on the expectations of YOUR customers
Benchmark against best practices
Develop a roadmap for CX transformation
CEMA provides actionable insights so you invest only in the experience your customers want, and become prepared for that change. This assessment is often used by CX Managers in new roles who use this for early wins in their first 100 day plan.