Artificial Intelligence (AI) chatbots have gained prominence for their versatility and efficiency. To fully realise their benefits, employees need to be equipped to use these tools effectively while being aware of the potential risks, writes Emma Ritchie of KPMG Law.
AI has become a cornerstone of modern business, revolutionising how companies interact with customers, manage processes, and make decisions.
Chatbots are one of the many AI tools available, and they are widely used in customer service, human resources (HR), supply chain management, and as digital assistants in the workplace.
AI Chatbots Applications
AI chatbots have transformed several sectors by automating routine tasks and boosting efficiency.
For example, in customer service, they provide quick responses to inquiries, resolve issues, and anticipate needs, allowing human agents to focus on complex matters.
In HR, chatbots streamline processes from recruitment to offboarding, freeing HR teams for more strategic work.
In supply chain management, they track shipments, manage inventory, and predict …