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Enhancing Customer Journey and AI Integration in Finance – Nick Dagg at Experian [Video]

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AI Customer Journey Mapping

Enhancing Customer Journey and AI Integration in Finance – Nick Dagg at Experian

Nick Dagg shares his experience working with major financial brands across various geographies with Del Irani. He highlights the key priorities these brands focus on, starting with improving the customer journey and management. Another significant priority is leveraging technology, particularly AI, to increase efficiency and improve decision-making processes within their businesses. Nick emphasizes that integrating advanced technologies can drive substantial growth and capabilities for financial companies.

Check out the full interview here:
https://youtu.be/LNzbpi8fPFA?si=Zj_XaZ3DLtuig7ZY

#customerjourney #TechInFinance #fintech

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