Kurt Brissett, the chief innovation and technology officer at Transport for New South Wales, was honored as the CIO of the Year at the 2024 CIO50 Awards, and recently spoke with CIO.com editorial director for ANZ Cathy O’Sullivan about delivering world-firsts in technology for transport users, and how high staff engagement translates into customer satisfaction.
Credit: Foundry
Transport for New South Wales was first established in 2011, and since then, the culture of putting customers and communities at the center of everything, and partnering with operational agencies, private operators, and industry to deliver passenger focus services and projects, has been a constant. As a leading advocate, chief innovation and technology officer Kurt Brissett is in charge of the technology and innovation team, and effectively responsible to deliver services for people and goods — whether on roads, trains, busses, ferries, metro, light rail, vehicles on demand, and even walking and cycling — for …