Freshworks to cut its workforce by 13 pc to streamline operations [Video]

Artificial intelligence (AI) service software provider Freshworks has announced a workforce reduction of 13 per cent to streamline its operations, affecting at least 660 employees worldwide.

In a stock exchange filing on Nasdaq, the Chennai/US-based company said that in November 2024, its committed to a restructuring plan to better align the company’s talent with its strategic priorities and to improve operating efficiency.

“The company estimates that this will result in approximately 13 per cent reduction in headcount and approximately $11 million to $13 million in charges in the fourth quarter of 2024, consisting primarily of cash expenditures for separation-related payments, employee benefits and related costs,” the filing read.

The company expects the plan will be substantially complete by the end of the fiscal year ending December 31, 2024.

“We began by combining teams focused on Customer Experience (CX) products, including support, sales, and marketing, and reallocating people and investments to prioritize our fastest growing Employee Experience (EX) business. These decisions …