Retailers expected to deploy AI to enhance operational efficiencies, help upskill employees and improve job satisfaction
, /PRNewswire/ — Honeywell (Nasdaq: HON) today released the findings of its AI in Retail Survey, which found that more than 8 out of 10 retailers plan to increase use of automation and artificial intelligence (AI) across their operations to adapt to changing consumer behaviors, enhance employee skills and improve efficiency for shoppers. Thirty-five percent of major retailers plan to significantly increase their AI investment.
In new AI-focused research with large U.S. retailers and holiday shoppers, Honeywell found that retailers are increasingly investing in AI to address the biggest pain points they face in today’s fast-paced, omni-channel climate, including improved return management, automating customer service and monitoring product availability.
“We are truly in the midst of a new era for the retail sector where evolving AI capabilities will make a positive impact on the …