In an era where customer experience is a key differentiator, businesses constantly seek innovative tools to enhance their service delivery. RingCX AI-powered Quality Management is now generally available—offering businesses an advanced toolkit to improve their customer interaction processes like never before.
RingCX has reinvented Quality Management by making it easy to deploy and use for businesses of all sizes by leveraging intelligent AI to automate what has traditionally been a time-intensive, manual process.
“Prior to RingSense for RingCX, our QA team had to review the entire duration. That added up a significant number of hours a month just to listen to the calls–not including the time to document their findings,” shares Joe Phelps, Intake Director from the Husband and Wife Law Team. “With RingSense, the AI finds the coachable moments in a call within a few minutes, meaning that process takes one-third of the time –and that means our leaders now have the time to …