How Generative AI is Transforming Intelligent Collections and Revolutionising Receivables [Video]

The order-to-cash (O2C) process, encompassing everything from order processing to receivables collection, is critical for an organisation’s financial health. For large enterprises, especially in sectors with thousands of daily transactions, managing accounts receivable can be a daunting challenge.

Traditionally, this process was handled manually, with finance teams relying on monthly reports and retrospective analyses. This often led to delayed responses, late payments, and missed opportunities for optimisation.

However, the advent of generative AI has introduced a new era of efficiency and accuracy. By leveraging the power of AI, companies are transforming the O2C process and redefining how receivables are managed.

“In 2017, this was a very descriptive and diagnostic-heavy process,” said Prathmesh Thergaonkar, Director, Finance Analytics at Fractal. “People used to look at end-of-month Excel reports and KPIs to analyse what was happening.” 

This retrospective approach meant that delays and issues were often missed until it was too late to …