We are excited to introduce a game-changing customer service solution tailored for the tourism industry in Lapland—our AI Chatbot! Whether you run a Destination Management Company, manage an accommodation or a restaurant, our innovative AI Chatbot is designed to enhance your customer interactions and service, boost efficiency and sales, and deliver seamless support to your visitors 24/7. Relieve the workload from your sales staff so they can focus in active sales.
Key Features:
1. AI-Powered Conversations with Microsoft Azure and OpenAI
Our multilingual AI chatbot interacts with your customers, answering the most common questions about your business and services with a custom designed workflow, logic and context in combination with generative AI. It handles everything by pulling data directly from your website, Visit Finland Datahub and external documents.
2. Built-In Products
Showcase your services and offerings in a visually appealing way. Our chatbot displays your products or services as product cards from Visit Finland Datahub, providing your customers with detailed and up-to-date information at their fingertips, boosting your sales.
3. Smooth Integration with Meta Platforms
Whether your customers are browsing your Facebook or Instagram pages or want to contact you via Whatsapp, our chatbot can engage with them in real time, ensuring you never miss a chance to assist your audience where they already are.
4. Seamless Escalation Process
When the chatbot cannot resolve an issue, which rarely happens, it smoothly escalates the conversation by gathering contact details, a brief summary of the issue and automatically sends an email so customers can always get the help they need.