Live Agent Assist is an AI-powered tool that supports agents by streamlining their workflow and improving customer interactions. By analyzing customer queries, the bot automatically suggests relevant answers, saving agents time and allowing them to focus on more important tasks, like building meaningful, personalized connections with customers. Live Agent Assist offers real-time sentiment analysis, helping agents stay attuned to customer emotions and respond more effectively to any situation. This is a powerful tool designed by Collab to enhance both productivity and customer satisfaction.
