New capabilities include automated fax processing and patient-facing omnichannel concierge
SAN FRANCISCO, Oct. 15, 2024 /PRNewswire/ — Today, Luma Health announces the release of its new AI, named Spark, and the first two new AI-powered products in its industry-leading Patient Success Platform™. Spark uses multi-model generative AI to address some of the most common operational challenges for health systems, including high call volume and manual fax processing, which create delays in care and require up-staffing expensive call centers. The new technology represents an innovative use of AI applied to health systems’ biggest pain points in patient access.