, /PRNewswire/ — Marshfield Clinic Health System, a leading Wisconsin-based healthcare system with over 50 locations and over 170 specialties, has deployed Switchboard, MD’s AI-powered, plug-and-play inbox management solution, MDAware. Following their long-term success with RevAware, Switchboard, MD’s revenue cycle management platform, Marshfield pursued MDAware to enhance patient-provider communication across its primary care clinics by correctly identifying and automatically routing patient messages.
In just four days post-deployment, Marshfield Clinic’s three pilot sites have witnessed MDAware read, classify, and route 55% or more of inbound patient messages to the correct operationally determined pools. This rapid deployment required no staff training, caused zero disruption to existing workflows, and natively integrated within the health system’s electronic medical record (EMR). As a result, clinicians can now focus far more of their valuable time on patient care, and less on administrative message routing.
Previously, Marshfield’sclinical triage teams were responsible for individually reading and responding to patient messages, as well as …