Meet the woman behind the latest customer experience drive [Video]

Read the transcript here: https://federalnewsnetwork.com/management/2024/08/meet-the-woman-behind-the-latest-customer-experience-drive/

Amira Boland was the first head of customer experience for the Office of Management and Budget, and a driving force behind the 2021 executive order calling on all agencies to improve their services to the public. She’s also a finalist in this year’s Service to America Medals program. Boland joined the Federal Drive with Thomas Temin to discuss.