Microsoft unveils AI agents that resemble virtual employees [Video]

In a nutshell: Microsoft is developing an enterprise-level Copilot tool that enables companies to build custom AI applications. Clients can create chatbots to interface with customers or AI “agents” that automate internal tasks. The Redmond firm started a closed beta earlier this year, and a public testing phase will begin next month.

Microsoft Copilot Studio, a toolchain enabling companies to develop custom AI assistants, enters public preview in November. The assistants, which Microsoft calls “agents,” can fulfill various administrative roles normally performed by employees.

The concept of “virtual employees” could inflame one of the primary concerns regarding generative AI: that it might displace human workers. However, Microsoft stresses that Copilot agents simply automate tedious tasks, freeing employees to focus on higher-level responsibilities.

For example, a company could build a chatbot that answers customer questions by referencing information from its website …