If you’ve ever struggled with calling a customer service center because they don’t have anyone who speaks your language, fear no more, as a new artificial intelligence program may offer a solution.
Not only does it speak 200 different languages, but a new form of AI can also detect and translate 75 dialects, as many look at what could be a revolutionary new tool in the world of customer service and beyond.
The new AI translation tool, Alorica Clear, comes from the Irvine, California-based company Alorica, which runs customer service centers worldwide.
The company boasts on its website that the AI will help save “up to 50% in site by delivering all-language support from a centralized Center of Excellence.”
The tool will allow Alorica representatives who speak only one language to field complaints from those who speak another, eliminating the need for the company to hire language-specific personnel.
But those worried about the tool eliminating jobs shouldn’t, …