Pia and TimeZest Integration Empowers MSPs to Slash Ticket Resolution Time and Eliminate Scheduling Hassles | PR Newswire [Video]

New integration streamlines meeting coordination within the help desk workflow, allowing technicians to focus on critical tasks and improving client satisfaction for MSPs.

, /PRNewswire/ — Pia, the leading AI-led help desk automation platform for managed service providers (MSPs), is excited to announce its latest integration with TimeZest, a leading meeting scheduling solution designed specifically for MSPs. This powerful integration allows MSPs to seamlessly schedule and manage meetings between technicians and end users directly within the ticketing workflow, accelerating ticket resolution and improving operational efficiency.

The integration between Pia and TimeZest addresses a key challenge in MSP help desk operations: inefficient scheduling. Scheduling becomes an issue when ticket resolution requires a synchronous meeting between the technician and the client. Coordinating a time to meet is a cumbersome process that leads to delays in resolving the ticket. Oftentimes, meetings are scheduled that weren’t needed in the first place, further impacting help desk efficiency and …