Ride-share numbers are booming for those who head to Hartsfield-Jackson Atlanta International Airport, but one Atlanta City Council member says he is getting complaints from Uber and Lyft customers that the ride-share experience needs to improve.
The world’s busiest airport is trying to address its customer experience numbers, which have also taken a dip of late.
The problem is the last thing travelers want to do after an exhaustive trip at the airport, is push your luggage an extended distance to get an Uber or Lyft. However, that is what is happening at Atlanta’s airport.
“We are going to be hosting a whole lot of people, and we wanted it to be enjoyable,” interim Airport General Manager Jan Lennon explained. Lennon told the council’s Transportation Committee that Hartsfield-Jackson Atlanta International Airport wants to be ready when the FIFA World Cup arrives in 2026.
One council member says he wants improvements to what has become the airport’s Achilles heel.
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