Salesforce CEO Marc Benioff slams Microsoft Copilot as the “new clippy” [Video]

What just happened? As more AI platforms come to market, vendors are jockeying to position their offerings as the best. That rivalry may be behind Salesforce CEO Marc Benioff’s recent disparaging comments about Microsoft Copilot. But he is not the first to voice complaints about the product.

Salesforce CEO Marc Benioff has strong opinions about Microsoft’s Copilot AI, claiming it has fallen short of customer expectations and failed to deliver the promised value. During Salesforce’s second-quarter earnings call, Benioff stated that many customers are disappointed with Copilot’s accuracy and responsiveness, adding that Microsoft has let down numerous clients with its AI offerings.

In responseto Benioff’s comments, Jared Spataro, Microsoft’s corporate VP for AI at work, told Fortune that they are receiving positive feedback from customers. He cited a 60% increase in Copilot customers and a doubling of daily users …