SAP joins the AI agent era but not all customers may benefit [Video]

SAP is expanding its generative AI copilot Joule to include AI agents. Deeply embedded in SAP systems, the company’s agents aim to solve increasingly complex tasks.

Credit: SAP

Following the lead of its enterprise software rivals, SAP too has announced it will now be entering the agent era of AI.

Agentic AI is being billed as the next wave of AI in the enterprise, with a focus on operational decision-making over content generation. As opposed to generative AI chatbots, AI agents aim to solve more complex, decision-based tasks, which will  be key in a business context, as many companies are looking for concrete AI use cases that, above all, bring added value to business operations, productivity, and the bottom line.

Last month saw SAP rivals ServiceNow and Salesforce announcing agentic AI for their respective offerings. For ServiceNow, agentic AI is being fused into its Xanadu release of the Now platform. Salesforce, meanwhile, unveiled Agentforce, a suite for creating AI agents, just ahead of …