🌟 Let’s Talk About Sentiment Analysis in Hospitality Today! 🌟
Here’s the big question: traditional analytics can only interpret OTA reviews or comments in structured formats, but AI-driven sentiment analysis goes much further. It can capture intent, emotions, and even interpret body language and gestures across a wide array of data formats, including videos—all while protecting privacy and complying with governance standards.
This is becoming essential, as new generations of guests are less likely to complain and more likely to simply not return, taking both their feedback and their business with them. When service doesn’t meet expectations, the chance for valuable insights is lost. Advanced sentiment analysis can help hospitality teams truly understand guest experiences.
Did you know that sentiment analysis can be applied with privacy protection, fully compliant with governance standards? And do you agree that new generations have different ways of handling dissatisfaction? Let us know your thoughts below! 👇