Sneha Narahalli is vice president and head of product at Sephora, where she’s working to enhance customer experience through technology. “Building for what the customer wants and accomplishing their goal never goes out of style,” says Narahalli.
In this video interview, recorded at Total Retail Tech earlier this year, Narahalli shares the three consumer behaviors she’s seeing in online shopping: omnichannel shopping across companies, in-session experiences, and values-driven shopping. She also discusses building technology for change as trends evolve, the qualities of a successful technology leader, and the benefits of attending Total Retail Tech.